CRG Gift Cards

No. You will only be charged the face value of the eGift Card, and we will not impose shipping or any other fees at any time.

Not at this time.

You may not return or cancel your eGift Card after it is received. Purchasers who wish to cancel an order for an eGift Card may do so prior to the delivery date selected during the order process by contacting Customer Support.

In order to protect you from unauthorized transactions, we require your credit card’s Security Code MasterCard, VISA, and Discover:

** Please note, there are a small percentage of “plastic-less” card accounts for American Express – Corporate and Purchasing Card accounts. If you have one of these accounts with no AMEX card, please enter 5555 as your card security code.

Your credit card or PayPal account is charged at the time of purchase.

Yes. To do so, go to the “Email” tab underneath “How would you like to deliver your eGift Card?” On this tab, enter your name in the “Recipient Name” field and your email address in the “Recipient Email” field. Complete the transaction. When you receive your eGift Card email, follow the instructions in the email to retrieve and redeem your eGift Card.

Simply personalize the eGift Card for the recipient, then email it to yourself and print it. To do this, go to the “Hand Delivery” tab underneath “How would you like to deliver your eGift Card?” On this tab, enter your email address in the “Your Email” field. Enter your recipient’s name and your personal message on the eGift Card preview and complete the transaction. You will receive an eGift Card alert via email. Follow the instructions in this message to retrieve your eGift Card and then choose “Click to print this page.” The resulting printout may be presented as a gift to the recipient.

On the delivery date you selected, a message is sent to the recipient informing him or her of your gift, with a hyperlink to retrieve it online. The link in the email goes to a webpage that displays the eGift Card you created (the design you selected, along with your recipient’s name and your personalized message), its value, card number and PIN number. This page also gives simple instructions for redeeming the eGift Card.

The eGift Card alert message is sent to the recipient on the date you choose. The delivery date is pre-set to the current date, so if you do not select a different date, the alert message is sent on the same day as your purchase.

CRG eGift Cards can be used as payment for food and retail items purchased at any participating CRG restaurant location.

No and no. Most standard office and household printers are equipped to print eGift Cards, and you do not need to print in color. Some printers produce great results, and older printers sometimes don’t print certain images well, but the most important thing is that the Card Number is clear. If it is not, you may need to install a new ink cartridge.

There is no expiration date on your eGift Card.

Not currently.

All personal and financial information is transmitted using the https protocol over a Secure Sockets Layer (SSL), utilizing state of the art technology for consumer protection. Behind the scenes, your web browser is sending all personal and financial information over SSL. The eGift Card purchase process is fully PCI compliant. If you have any questions or concerns, please contact Customer Support.

We adhere to all industry best practices to ensure successful delivery of the eGift Card via email. Still, there is a chance that the email will be treated as spam or the recipient didn’t notice it in their email inbox. You will receive an email message confirming delivery of the eGift Card alert email, and a message notifying you that the eGift Card has been viewed.

You will receive an email message confirming delivery, and a message notifying you that the eGift Card has been viewed. If the eGift Card goes un-viewed for 15 days after delivery, you will receive a message with options for resolving the issue. You may also contact Customer Support with the order number from the email you received confirming your purchase, and we can tell you if the recipient has viewed their eGift Card.

Your eGift Card has cash value and should be safeguarded as such. If you lose your printed eGift Card, contact Customer Support immediately. If your eGift Card has not been redeemed or has some remaining value, we can cancel the original and issue you a new eGift Card for that value. We will replace eGift Cards that are lost only if the purchaser’s confirmation email is presented as proof of purchase.

Our state of the art technology inhibits fraud, but you must safeguard your eGift Card for your own protection. If someone makes a copy of your eGift Card and redeems it for the full amount, your copy will have no value. No matter how many copies are made, the value of the eGift Card is tied to the eGift Card number. When that number is used, the value of the purchase is deducted from the eGift Card. If you suspect that someone has copied or stolen your eGift Card, contact Customer Support immediately. Any value that has not been used can be re-issued to you in a new eGift Card. We will replace eGift Cards that are stolen only if the purchaser’s confirmation email is presented as proof of purchase.